• Alcatraz Custom Tours Specialist

  • Alcatraz and San Francisco Custom Tours Specialist
    A whole world on single island

  • OVERVIEW

    This exciting full day private tour by luxury vehicles will take you to the charming coastal town of Sausalito, Mill Valley, Pacific highway 1 and Muir Woods park of giant redwoods.
    This personalized tour is also combined with a fully guided tour of San Francisco top sights and attractions including all sites prohibited to large vehicles like Lombard Street . The price includes a full day tour, all applicable taxes,  a private local tour guide and a complimentary pickup and drop off at your hotel in San Francisco or in Sausalito.


    DESCRIPTION

    This exciting full day private tour by luxury vehicles will take you to the charming coastal town of Sausalito, Mill Valley, Pacific highway 1 and Muir Woods park of giant redwoods.

    This personalized tour is also combined with a fully guided tour of San Francisco top sights and attractions including all sites prohibited to large vehicles like Lombard Street Sea Cliff, Telegraph Hill, the ‘Painted Ladies’ of Alamo Square .
    The itinerary is totally personalized to your own preference and needs, you may start with Muir Woods and then visit all San Francisco sights and attractions or vice versa.

    Enjoy a fully guided and totally private custom tour of San Francisco’s iconic attractions, sights and landmarks, including the world famous Golden Gate Bridge, Pacific Heights, historic Presidio, Marina District, Palace of Fine Arts Ocean Beach, Bake Beach, Haight-Ashbury, Chinatown, Nob Hill, Twin Peaks, Golden Gate Park attractions, Union Square, Civic Center, and San Francisco Fisherman’s Wharf, and much more. Check out the trip itinerary to learn more.


    ITINERARY

    The first part of your combo tour will start with a complimentary meet and greet at your hotel in San Francisco. Your personal driver is an experienced local and passionate tour guide, and he or she will offer you a comprehensive, private guided tour by luxury SUV. This tour includes some of San Francisco’s top attractions and famous sights, including neighborhoods where larger vehicles are prohibited, such as Lombard Street (one of the most crooked streets of California), Coit Tower, ‘Painted Ladies’ (Victorian homes) at Alamo Square, Sea Cliff on Baker Beach offering stunning views of the Golden Gate Bridge. While traveling in comfort, you will learn about San Francisco’s history, architecture and geology, with stops along the way so that you can capture the stunning views of San Francisco iconic sights and vistas. These include the Historic Presidio, sweeping views from the Twin Peaks, Ocean Beach, Baker Beach, Telegraph Hill, Russian Hill, Fisherman’s Wharf, Marina District, Palace of Fine Arts, Inspiration Point, Ghirardelli Square and its famous chocolate factory, and much more to see in San Francisco.

    Our SUVs are luxury vehicles that allow you insider access anywhere in San Francisco’s neighborhoods with its steep hills and narrow streets, where larger vehicles are restricted or prohibited. Avoid the crowded places and large commercial bus tours and take advantage of this VIP and personalized intimate custom city tour tailored to your expectations. You will be our VIP guest for the day and we are always willing to go the extra mile to serve you better. You will be in excellent hands and we include all required services and fees, so you can relax and enjoy this memorable experience.

    The second part of your tour

    Either after or before your San Francisco city tour, we will drive you to an overlook on the Golden Gate Bridge, and then to Muir Woods National Monument. In Muir Woods forest of redwoods, your tour leader will provide you with all the information so you can enjoy a self-guided tour inside Muir Woods and marvel at the giant coastal redwoods. Please note that tour guides are not allowed to guide inside Muir Woods National Monument and Alcatraz. Muir Woods is a small forest with very limited parking, so being driven there means you don’t have to walk far to reach the entrance. We will drop you off at the main entrance and take care of parking.
    Join us now and skip the hassle of parking in Muir Woods—take a private tour and avoid crowded bus tours. Start early – no later than 8 am – to beat the traffic and crowds in Muir Woods. After Muir Woods, we will then visit Sausalito with an optional stop at Muir Beach overlook, weather permitting, as this can sometimes be subject to heavy fog and rain.

    Enjoy a break or take a stroll along rustic boutiques of Sausalito, restaurants and coffee shops. After your Sausalito city tour, we will drive you back to San Francisco and complete your city custom tour.

    This custom tour by SUV (luxury car) is totally private and the price is per person.
    We don’t offer semi-private tours; all our trips are totally private.

    1 person 2 person 3 person 4 person 5 person 6 person 7 person
    $638 $318 $238 $208 $188 $158 $148

    Book this Tour by SUV

    Select Date from Calender

    Select No of Guests

    Total $ USD

    This is a private city tour by large luxury van (like 15 seaters deluxe minibus) The price is per party (small group).
    This tour by large van is totally private and not available for public reservations or individual booking.


    1 – 5 Persons 6 – 7 Persons 8 – 10 Persons 11 – 12 Persons 13 – 14 Persons
    $1225 $1375 $1595 $1795 $1915

    Book this Tour by VAN

    Select Date From Calender

    Select No of Guests

    Total $ USD

    Book This Tour

    Select date from calender

    By SUV
    By VAN

    Select Number of guest

    Select No of Guests

    Total $ USD

    Term & Policy

    Our Terms, Refund and Cancellation Policy are as follows:

    Cancellation & Refund Policy

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    General Terms & Declined Transactions

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    More Terms and Miscellaneous

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    Cancellation & Refund Fees

    • 91% of the total amount will be refunded if the tour is canceled at least 15 days prior to the scheduled tour (or the date of the tour or service) 9% covers the required transaction fees; that’s 4.5 % per transaction (booking is one transaction and refunding is a second transaction)

    • 50% of the total amount will be refunded if the tour is canceled at least 7 business days prior to the scheduled tour or service. (weekends and holidays don’t count).

    • 15% of the total amount will be refunded if the tour is canceled at least 5 business days prior to the scheduled tour (weekends and holidays don’t count).

    • 0% of the total amount will be refunded if the tour is canceled 4 business days or less prior to the day of the scheduled tour or service. This includes no-shows. (Weekends and holidays don’t count).

    There is a charge for each transaction when wanting a refund. This charge will vary from 4.5% to 7.9% per transaction depending on the type of credit card you used to make the transaction and the country where the credit card was issued. This charge covers the credit card transaction fees that your credit card company charged us when you made the reservation on our website and includes the required merchant processing fees associated with your credit card company. This policy applies on all refunds as well, regardless of the amount or the date of the refund.

    Methods of Payment and Accepted Credit Cards: We accept all major credit cards including Master Card, Visa, Discover, American Express, wire transfers, Debit Cards, Euro Cards, “Cartes Bleues.” and PayPal. We may in exceptional circumstances accept payments in cash from clients who have no credit cards.

    General Terms & Declined transactions

    • Please note that tour guides are not allowed to guide inside Muir Woods National Monument and Alcatraz Island and Prison.

    • The pick-up at your hotel in San Francisco is included. However, to keep the cost down, the drop-off after your Alcatraz tour is not included.

    • Alcatraz tickets are extremely hard to get because they are often sold out weeks and months in advance. The sooner you book the better.

    • Approved online transactions do not guarantee your Alcatraz tour or tickets, as we should go through a process in order to book these tickets. After we receive your transaction, the tour can be approved or declined based on availability of Alcatraz tickets issued by Alcatraz. This is due to the increasing popularity of Alcatraz and number of visitors.

     

    Declined transactions. Why your reservation was declined? When a reservation is declined by client’s own bank, this is often due to a mismatch between customer’s bank information (such as the name on the credit card, card number, expiration date, CVV, zip/postal code or billing address). If any one of these verification factors don’t match the information you provided on our website, comparing to the bank information when placed your order, your transaction is automatically declined by your own bank to protect your bank information from fraud. Sometimes, transactions are also declined due to insufficient funds as well. Your tour(s) will not be confirmed until your new transaction is approved by your own bank.

     

    We apologize for the inconvenience, but your own bank did so to prevent fraud and protect your credit card information.

    More Terms, Policy and Miscellaneous

    Wheelchair and Handicap Accessibility issues: We sincerely apologize, but our vehicles are not equipped with wheelchair access. There is no room for a wheelchair in our vehicles, unless it is a very small and foldable wheelchair. However, the main concern is customers’ safety and ability to get it in and out of the vehicles, in addition to liability considerations.

    Pets: Pets are not allowed in our vehicles out of respect for those who have allergies to pets.

    Smoking: Our vehicles are also non-smoking.

    Clothing: Please be prepared for cold weather, slippery roads and hiking trails, so have comfortable waterproof hiking shoes to walk on the snow in winter and spring. This long day-tour is hard on kids and seniors, we therefore recommend the overnight tour package.

    Parks, Attractions and Site’s Closures: We are not responsible, nor liable, for road and weather conditions. State and national parks’ closure can happen at any time and without a prior notice, due to bad road and weather considerations. No refund will be issued, regardless the reasons for which the trip may not reach its destination. If you cancel or stop the tour for personal or medical reasons, there will be no refund or change of tour or dates offered either.
    Guided tours in foreign languages: All tours in foreign languages are subject to extra fees to cover tour guides or freelancers we may hire to honor your tour in the required language.

    Travel Agents: Travel agents are liable for 20% gratuity when their customer does not tip the driver or tour guides. We require customers’ full name and contact information from all travel agent or the tour will be cancelled. Travel agent are also liable for all overtime when their clients do not pay for, and a credit card will be needed on file. Due to high cost of conducting business in California, we barely cover our business expenses and wages, therefore, all our tours are non-commissionable rates.
    Gratuity: 15 to 20% gratuity is required and customary in the USA. Generally, a tip may vary between 15% to 20% of the total purchase amount, or it can be a flat amount that is near the appropriate percent. It really depends upon the situation.
    Meals and tour guide/driver gratuities are not included in our tour price unless indicated on your tour voucher or email confirmation. Tour prices do not include additional fees including wine tasting, accommodations, and entry fees to see attractions and sites, winery tours, unless otherwise indicated on your tour voucher or email confirmation.

    No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.

    -No refunds will be issued for a no-show or unused portion of the tour.

    -All refund and/or voided transactions paid on our website by credit or debit cards or via PayPal may take up to 2 weeks before you receive the funds (refunds) back into your account.

    Our hot-air balloon rides are no guaranteed to depart and arrive back in Napa Valley and subject to last-minute cancelation for weather considerations. Alcatraz Tours Inc. and its partners or subcontractors reserves the right to fly anywhere within 80-mile radius of Napa Valley dependent on the weather conditions or refund the portion of the balloon ride I cancelled, but not the tour itself.

     

     

    -We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide-drivers. Screaming at or insulting tour guide-drivers or fellow passengers or third-party businesses and subcontractors is not acceptable under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide–driver for any reason is not acceptable either under any circumstance.

    Cancellation due to unforeseen weather conditions: Weather/Unforeseen Circumstances like fires, landslide, road closure, vehicle breakdown, employees or driver’s medical emergency or due other weather conditions or unforeseen circumstances; we revere the right to offer you alternative tours, destinations for the same amount of time.

    Online Reservation and Transactions

    What happens after we void or refund a transaction?

    Approved transactions: When transactions are processed on our website, and approved by your bank, it still takes about 7 to 10 business days before we even get the required funds transferred to our business merchant bank account. However, we still honor your tour(s) as scheduled if your transaction is approved, even if the tour is scheduled for the next day, as long as the tour is available. We are committed to provide high quality services and tours to our customers.

    Voided and refunded transactions: When a transaction is voided, or refunded, the charge is removed from the authorized transaction inquiry and never batched or settled because the funds never leaves customers’ bank account. However, all such transactions will still show on customers’ bank statement as “pending” for up to 7 to 10 business days because the funds are temporarily frozen by your own bank without leaving your account. Please take this aspect into consideration before you follow up with us. To release the funds, you will need to contact your bank and handle this directly with them as this has nothing do with us.

    Common mistakes and misconception about voided transactions: Most customers do not realize or understand their own bank’s policy and guidelines regarding online purchases. The main issue is that the funds from the voided charge will be inaccessible to the client for a full 10 business days. For that reason, clients often think that the charge was still placed on their credit card, but in reality, it has never left their bank account and will be available only after 10 business days. In other words, voiding a credit card transaction will not remove the charge from customer’s bank account immediately, please be patient before you follow up with us or your bank in this regard. Banks usually take 7 to 10 business days to release these funds back to your account, and this is totally beyond our control and has nothing to do with us.

    Foreign languages: All our tours are conducted in English unless otherwise stated. All foreign languages are subject to additional cost to cover the tour guide or freelancer fee in the required language.

    The misconception about private tours: Ever wondered why small group private tours are more expensive than large group tours? Because public group tours are more cost-effective to operate than private tours. The input cost of private tours and public tours are roughly the same - both provide one driver or a tour guide-driver, one vehicle, same trip length – so both companies assume similar business expenses and commercial insurance liability. However, private tour operators (like ours) make 85% less profit than group tours, because all our resources are dedicated to a small number of persons. As dedicated small group operator we focus on quality to make your tour experience more personable and intimate, and we never share our private tours as we give you full attention and custom services. Yet, we have access to all the sites where large vehicles and buses are prohibited and offer exclusive destinations to magical places not available elsewhere.

    Tip: Most credit card companies including Amex now require from their clients to inform them in advance when making purchase online or out of town / state, otherwise they decline the transaction to prevent fraud. You may also get an email or text message alert asking you to approve or decline the transaction that has been declined before you resubmit it online, this is out of our hands and it’s indeed required by many credit cards companies for customers’ own good.

     

    -All our tours including Alcatraz are subject to availability even if the online transaction is approved. We do reserve the right to void or refund your transaction when Alcatraz tickets are sold out. This is totally out of our hands as the only provider of Alcatraz tickets and tours are governed by the U.S. National Park Service.

    -We do require at least 2 months in advance when booking our Alcatraz tour during the peaks season, holidays and weekends, sometimes even more, specially from May to October. The peak season refers to the period of April to the end of October.

    -We reserve the right to offer you alternative tours when Alcatraz tickets are sold out. If you decline our offer, we will fully refund your transaction – a process which takes about 10 business days before your funds are available to you. This is stated on our terms and conditions page, available in all languages, or you may use google translator.

    By signing or checking this box “terms & conditions” on our website, you do hereby agree with all the above terms and policies and the tour voucher terms, which we will send to you via email after your tour confirmation.

    Modifications of these terms and conditions: Alcatraz Tours Inc. and its affiliated websites or contractors reserve the right to change any of these terms and conditions under which this website is offered. We reserve the right to change our web contents, update our terms and privacy policy anytime and at our discretion without a prior notice. Learn more about our privacy policy and complete terms and conditions LEARN MORE

     


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