Combine Alcatraz Island tour with a side trip to Sonoma or Napa Valley Wine Country. Visit a winery of your choice in Napa or in Sonoma Valley, stop and enjoy a complimentary olive oil tasting at an olive oil press, inside an Italian-style winery.
For those who have little time to spend in San Francisco, this is the perfect combo custom tour of Alcatraz and Napa Valley Wine Country,
Visiting Sonoma or Napa Valley is a real treat and touring Alcatraz Island is one of the most exciting experiences when visiting San Francisco.
If you have little time and want to make the most out of your short stay in the City by the Bay, join us now and combine Alcatraz Island tour with a side trip to Sonoma or Napa Valley Wine Country. Visit a winery of your choice in Napa or in Sonoma Valley, stop and enjoy a complimentary olive oil tasting at an olive oil press, inside an Italian-style winery.
The is the perfect combo custom tour of Alcatraz and Wine Country for those who have little time to spend in San Francisco.
California Wine Country is one of the world’s great tours and vacation destinations, not only for wine lovers, but also for families with kids and for those who do not like wine. There’s plenty to do in the Napa Valley besides wine tasting- including family-friendly wineries, fantastic food, beautiful views, amazing attractions and sights, farmer’s markets, historic sites and even cave tours available for families with kids. You can also visit Sonoma Historic downtown, the Franciscan mission and Sonoma plaza —the birthplace of the California State Bear Flag. Take a complimentary tour of olive oil tasting at an elegant Tuscan-style olive oil press with delicious olive oils, or you can visit a local chocolate factory.
Tips and recommendations: We recommend limiting yourself to one or two wineries of your choice in southern Napa Valley or Sonoma Valley, so we don’t get stuck in traffic. We have to get you back to San Francisco in time for the Alcatraz visit. Alcatraz island ferry is managed by the national park service, so we don’t have control over their schedules and regulations and we don’t want to miss the departure. Alcatraz tickets are valuable and hard to get as they get booked up to two months in advance, particularly during summer and the holidays.
We also recommend that you do not book any winery but allow your tour guide to choose the right winery for you, away from traffic and as close as possible to San Francisco, so we return on time for your Alcatraz tour. Unless you have a large group, no advanced booking or prior planning is required for the Wine Country express tour. You can leave the driving and planning to us - you will be in good hands and have a great time. But please understand that this trip is not about the country experience, but about your Alcatraz tour, which remains the main focus of this adventure.
California wine country is huge and requires days and weeks to see it all. This is an express trip to give you a taste of the wine country. Carneros wine region in Napa and Sonoma is the perfect destination for this express trip. It is the only wine region that extends into both Napa and Sonoma Valleys. Influenced by the cooling effect of the Pacific Ocean and a combination of summer fog, warm days, and a long growing season,the region offers unique characteristics based on climate and on its geographic features. The Pacific Ocean, the Coast Mountain Ranges and the San Francisco Bay – all have an effect on the region’s terroir and put a distinctive stamp on its grapes.
You will find top country wineries and grape varieties in this wine region, including their signature wines like Chardonnay, Pino Noir, but also Cabernet Sauvignon, Merlot, Champagne and many more.
Wine tasting and meals are not included in the tour price. We recommend going to wineries within this region like Domain Carneros castle, famous for elegant Champaign and Pinot Noir, or Artesa winery. However, if you are on a budget, and want to go to a regular winery versus an elegant one,or to a trending winery, our tour guides can recommend some great wineries where your wine tasting fees may be waived, and you can also enjoy a complimentary cheese and olive oil tasting.
08:00 am – complimentary private meet-and-greet at your and pick-up address.
Drive across the Golden Gate Bridge or the Bay Bridge to California Wine Country
Visit small hidden and charming wineries in historic Sonoma Valley or in Southern Napa Valley.
Taste Napa Valley premium wines at a small charming winery or in a castle winery style.
See awesome sights and enjoy stunning photo stops.
Head back to San Francisco before the rush hour to visit Alcatraz Island.
1:00 pm or 1:30 pm – Drop-off at Alcatraz cruise ferry terminal where you take the ferry to Alcatraz. Times and itinerary may vary based on many factors including, but not limited to, Alcatraz tickets availability (often sold out 8 weeks in advance, the sooner you book the better), road and weather conditions, changes to ferry’s seasonal schedule, vehicles and tour guides’ availability.
**For all Alcatraz combo tours booked in less than eight weeks, we reserve the right to offer you the half-day wine tour on the first day and the second day you will go to Alcatraz on your own and return to our hotel on your own as well.
Our Napa and Alcatraz combo tour ends at Alcatraz ferry terminal at pier 33 in San Francisco; tour guides are not allowed to guide or escort customers to Alcatraz Island. Their award-winning audio tour is available in10 languages and outdating.
The drop-off back to your hotel is not included after your self-guided tour of Alcatraz. We recommend staying at one of the hotels located in the area nearby called San Francisco Fisherman’s Wharf, as it is a walking distance from Alcatraz pier 33.
Important note: Alcatraz hours of operation are seasonal. This Napa Alcatraz tour is not available in winter because the last departure for Alcatraz is at 12:30 pm in winter, which leaves no time to visit Napa or Sonoma Wine Country. Please contact us before you book this Napa Alcatraz combo tour in Winter (December 1, through end of March). If we receive your transaction or reservation during the period of December 1, through end of March, we will either void your reservation, which takes 7 business days before you get your funds back into your account or offer you an alternative tour option.
Alcatraz Closures: Thanksgiving, Christmas and New Year’s Day and for special events.
This custom tour by SUV (luxury car) is totally private and the price is per person.
We don’t offer semi-private tours; all our trips are totally private.
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This is a private city tour by large luxury van (like 15 seaters deluxe minibus) The price is per party (small group).
This tour by large van is totally private and not available for public reservations or individual booking.
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What’s Included in this Combo tour:All taxes, visit Napa or Sonoma Valley, complimentary hotel pick-up. 5.5 -hour private guided tour by SUV or luxury van based on your choice of vehicle and group size. Complimentary pick-up in San Francisco downtown, Fisherman’s Wharf, and surrounding areas or neighborhoods, but not outside of these areas. Alcatraz ferry tickets and entrance fees and Alcatraz cellhouse self-guided audio tour.
What’s Not Included?
Meals, wine tasting fees, entrance tickets to any optional site(s) or monument(s). Tour guide’s gratuity(15% to 20 %) , drop-off at your hotel after the Alcatraz trip is not included as described above.
-Our guided tours are conducted in English, however, please ask us about tours in other languages for an additional fee and based on availability.
91% of the total amount will be refunded if the tour is canceled at least 15 days prior to the scheduled tour (or the date of the tour or service) 9% covers the required transaction fees; that’s 4.5 % per transaction (booking is one transaction and refunding is a second transaction)
50% of the total amount will be refunded if the tour is canceled at least 7 business days prior to the scheduled tour or service. (weekends and holidays don’t count).
15% of the total amount will be refunded if the tour is canceled at least 5 business days prior to the scheduled tour (weekends and holidays don’t count).
0% of the total amount will be refunded if the tour is canceled 4 business days or less prior to the day of the scheduled tour or service. This includes no-shows. (Weekends and holidays don’t count).
There is a charge for each transaction when wanting a refund. This charge will vary from 4.5% to 7.9% per transaction depending on the type of credit card you used to make the transaction and the country where the credit card was issued. This charge covers the credit card transaction fees that your credit card company charged us when you made the reservation on our website and includes the required merchant processing fees associated with your credit card company. This policy applies on all refunds as well, regardless of the amount or the date of the refund.
Methods of Payment and Accepted Credit Cards: We accept all major credit cards including Master Card, Visa, Discover, American Express, wire transfers, Debit Cards, Euro Cards, “Cartes Bleues.” and PayPal. We may in exceptional circumstances accept payments in cash from clients who have no credit cards.
Please note that tour guides are not allowed to guide inside Muir Woods National Monument and Alcatraz Island and Prison.
The pick-up at your hotel in San Francisco is included. However, to keep the cost down, the drop-off after your Alcatraz tour is not included.
Alcatraz tickets are extremely hard to get because they are often sold out weeks and months in advance. The sooner you book the better.
Approved online transactions do not guarantee your Alcatraz tour or tickets, as we should go through a process in order to book these tickets. After we receive your transaction, the tour can be approved or declined based on availability of Alcatraz tickets issued by Alcatraz. This is due to the increasing popularity of Alcatraz and number of visitors.
Declined transactions. Why your reservation was declined? When a reservation is declined by client’s own bank, this is often due to a mismatch between customer’s bank information (such as the name on the credit card, card number, expiration date, CVV, zip/postal code or billing address). If any one of these verification factors don’t match the information you provided on our website, comparing to the bank information when placed your order, your transaction is automatically declined by your own bank to protect your bank information from fraud. Sometimes, transactions are also declined due to insufficient funds as well. Your tour(s) will not be confirmed until your new transaction is approved by your own bank.
We apologize for the inconvenience, but your own bank did so to prevent fraud and protect your credit card information.
Wheelchair and Handicap Accessibility issues: We sincerely apologize, but our vehicles are not equipped with wheelchair access. There is no room for a wheelchair in our vehicles, unless it is a very small and foldable wheelchair. However, the main concern is customers’ safety and ability to get it in and out of the vehicles, in addition to liability considerations.
Pets: Pets are not allowed in our vehicles out of respect for those who have allergies to pets.
Smoking: Our vehicles are also non-smoking.
Clothing: Please be prepared for cold weather, slippery roads and hiking trails, so have comfortable waterproof hiking shoes to walk on the snow in winter and spring. This long day-tour is hard on kids and seniors, we therefore recommend the overnight tour package.
Parks, Attractions and Site’s Closures: We are not responsible, nor liable, for road and weather conditions. State and national parks’ closure can happen at any time and without a prior notice, due to bad road and weather considerations. No refund will be issued, regardless the reasons for which the trip may not reach its destination. If you cancel or stop the tour for personal or medical reasons, there will be no refund or change of tour or dates offered either.
Guided tours in foreign languages: All tours in foreign languages are subject to extra fees to cover tour guides or freelancers we may hire to honor your tour in the required language.
Travel Agents: Travel agents are liable for 20% gratuity when their customer does not tip the driver or tour guides. We require customers’ full name and contact information from all travel agent or the tour will be cancelled. Travel agent are also liable for all overtime when their clients do not pay for, and a credit card will be needed on file. Due to high cost of conducting business in California, we barely cover our business expenses and wages, therefore, all our tours are non-commissionable rates.
Gratuity: 15 to 20% gratuity is required and customary in the USA. Generally, a tip may vary between 15% to 20% of the total purchase amount, or it can be a flat amount that is near the appropriate percent. It really depends upon the situation.
Meals and tour guide/driver gratuities are not included in our tour price unless indicated on your tour voucher or email confirmation. Tour prices do not include additional fees including wine tasting, accommodations, and entry fees to see attractions and sites, winery tours, unless otherwise indicated on your tour voucher or email confirmation.
No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.
-No refunds will be issued for a no-show or unused portion of the tour.
-All refund and/or voided transactions paid on our website by credit or debit cards or via PayPal may take up to 2 weeks before you receive the funds (refunds) back into your account.
Our hot-air balloon rides are no guaranteed to depart and arrive back in Napa Valley and subject to last-minute cancelation for weather considerations. Alcatraz Tours Inc. and its partners or subcontractors reserves the right to fly anywhere within 80-mile radius of Napa Valley dependent on the weather conditions or refund the portion of the balloon ride I cancelled, but not the tour itself.
-We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide-drivers. Screaming at or insulting tour guide-drivers or fellow passengers or third-party businesses and subcontractors is not acceptable under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide–driver for any reason is not acceptable either under any circumstance.
Cancellation due to unforeseen weather conditions: Weather/Unforeseen Circumstances like fires, landslide, road closure, vehicle breakdown, employees or driver’s medical emergency or due other weather conditions or unforeseen circumstances; we revere the right to offer you alternative tours, destinations for the same amount of time.
Approved transactions: When transactions are processed on our website, and approved by your bank, it still takes about 7 to 10 business days before we even get the required funds transferred to our business merchant bank account. However, we still honor your tour(s) as scheduled if your transaction is approved, even if the tour is scheduled for the next day, as long as the tour is available. We are committed to provide high quality services and tours to our customers.
Voided and refunded transactions: When a transaction is voided, or refunded, the charge is removed from the authorized transaction inquiry and never batched or settled because the funds never leaves customers’ bank account. However, all such transactions will still show on customers’ bank statement as “pending” for up to 7 to 10 business days because the funds are temporarily frozen by your own bank without leaving your account. Please take this aspect into consideration before you follow up with us. To release the funds, you will need to contact your bank and handle this directly with them as this has nothing do with us.
Common mistakes and misconception about voided transactions: Most customers do not realize or understand their own bank’s policy and guidelines regarding online purchases. The main issue is that the funds from the voided charge will be inaccessible to the client for a full 10 business days. For that reason, clients often think that the charge was still placed on their credit card, but in reality, it has never left their bank account and will be available only after 10 business days. In other words, voiding a credit card transaction will not remove the charge from customer’s bank account immediately, please be patient before you follow up with us or your bank in this regard. Banks usually take 7 to 10 business days to release these funds back to your account, and this is totally beyond our control and has nothing to do with us.
Foreign languages: All our tours are conducted in English unless otherwise stated. All foreign languages are subject to additional cost to cover the tour guide or freelancer fee in the required language.
The misconception about private tours: Ever wondered why small group private tours are more expensive than large group tours? Because public group tours are more cost-effective to operate than private tours. The input cost of private tours and public tours are roughly the same - both provide one driver or a tour guide-driver, one vehicle, same trip length – so both companies assume similar business expenses and commercial insurance liability. However, private tour operators (like ours) make 85% less profit than group tours, because all our resources are dedicated to a small number of persons. As dedicated small group operator we focus on quality to make your tour experience more personable and intimate, and we never share our private tours as we give you full attention and custom services. Yet, we have access to all the sites where large vehicles and buses are prohibited and offer exclusive destinations to magical places not available elsewhere.
Tip: Most credit card companies including Amex now require from their clients to inform them in advance when making purchase online or out of town / state, otherwise they decline the transaction to prevent fraud. You may also get an email or text message alert asking you to approve or decline the transaction that has been declined before you resubmit it online, this is out of our hands and it’s indeed required by many credit cards companies for customers’ own good.
-All our tours including Alcatraz are subject to availability even if the online transaction is approved. We do reserve the right to void or refund your transaction when Alcatraz tickets are sold out. This is totally out of our hands as the only provider of Alcatraz tickets and tours are governed by the U.S. National Park Service.
-We do require at least 2 months in advance when booking our Alcatraz tour during the peaks season, holidays and weekends, sometimes even more, specially from May to October. The peak season refers to the period of April to the end of October.
-We reserve the right to offer you alternative tours when Alcatraz tickets are sold out. If you decline our offer, we will fully refund your transaction – a process which takes about 10 business days before your funds are available to you. This is stated on our terms and conditions page, available in all languages, or you may use google translator.
By signing or checking this box “terms & conditions” on our website, you do hereby agree with all the above terms and policies and the tour voucher terms, which we will send to you via email after your tour confirmation.
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