1. Cancellation at least 16 business days before the scheduled date results in a 91% refund of the total amount (excluding weekends and holidays). The remaining 9% covers transaction fees (4.5% per booking and 4.5% for the refund).
2. For cancellations at least 8 business days before the scheduled tour (excluding weekends and holidays), a 50% refund of the total amount will be provided.
3. Cancellations at least 6 business days before the scheduled tour (excluding weekends and holidays) will result in a 15% refund.
4. Cancellations made 5 business days or less before the scheduled tour (excluding weekends and holidays), including no-shows, are not eligible for a refund.

 

 

• A transaction fee of 4.5% to 7.9% is applicable to all refunds, varying based on your credit card type and the issuing country. This fee covers credit card transaction fees and merchant processing fees.

 

Additional Details:

 

• All tours combined with Alcatraz Island and tickets are deemed final and nonrefundable.
• Missing the ferry departure to Alcatraz precludes substitutions or alternative departures, as Alcatraz tickets are consistently sold out.
• The fees for Muir Woods parking and reservations are included in your booking. Please note that these fees, along with Alcatraz tickets, are nonrefundable in the event of a cancellation.

 

• Irrespective of the reason for your cancellation, be it medical, business-related, weather-related, or personal, we adhere consistently to our cancellation and refund policy, treating all customers equally, as outlined on our website.
• When a booking is made, we reserve tour dates exclusively for you, foregoing other reservations. Regardless of attendance, our business incurs expenses such as tour guide and office staff wages, vehicle costs, the tour itself, Alcatraz tickets and Muir woods commercial permit fees, and other services arranged on your behalf, all of which must be fully compensated. Therefore, our refund policy is applied uniformly to account for these commitments.

 

 

• In cases of cancellations due to medical or personal reasons, we sympathize with the inconvenience it may cause.
• Our website clearly communicates our terms, refund, and cancellation policy during each booking. We recommend thorough consideration of individual circumstances before committing to a booking. Consistent with our business insurance, exceptions to these policies cannot be made.
• We diligently inform customers about our policies through various channels, including our website, email notifications upon booking, and inclusion with the tour voucher. Despite our efforts, some customers may seek a refund without familiarizing themselves with our policies.
• It's important to differentiate our local small business from large travel insurance companies. We do not provide travel insurance and do not consider cancellations resulting from medical situations, personal or professional matters, flight/travel interruptions. We are not qualified to offer travel insurance, as it falls under a different industry regulated by the federal government.
• Travel insurance options are available through various companies like Allianz Global Assistance, Travel Guard by AIG, USI Affinity Travel Insurance Services, Travel Insured International, World Nomads, Berkshire Hathaway Travel Protection, IM, AXA Assistance USA, Travelex Insurance Services, Seven Corners, etc. These recommendations are based on a Google search, and we are not affiliated with these companies. Refer to your credit card company, travel agent, bank, or local travel insurance providers for more information. The Federal Government website: https://travel.state.gov/content/travel.html is also a valuable resource.
• Prior to making a booking, please review our website terms, cancellation, and refund policy. These policies are consistently applied to all customers, irrespective of circumstances. Thank you for understanding our position as a small business. We appreciate your time in comprehending our policies.

 

 

Online Reservation, Methods of Payment, and Transactions Policy

 

Methods of Payment and Accepted Credit Cards:

 

• We accept all major credit cards and payment options, including MasterCard, Visa, Discover, American Express, wire transfers, Debit Cards, Euro Cards, “Cartes Bleues,” PayPal, Chinese Union Pay, and JCB.

 

Post-Transaction Procedures:

 

• Approved transactions: Upon approval by your bank, it takes approximately 7 to 10 business days for the funds to transfer to our business merchant bank account. We honor scheduled tours even if your transaction is approved close to the tour date.
• Voided and refunded transactions: These transactions, while removed from the authorized inquiry, may still appear as pending on your bank statement for up to 7 to 10 business days. To release the funds, direct communication with your bank is necessary.
• Common misconceptions: Voiding a credit card transaction doesn't immediately remove the charge from your account. Patience is advised, as banks typically take 7 to 10 business days to release the funds.

 

Declined Transactions: Why was your reservation declined?

 

• A decline may result from mismatched customer bank information, such as name, card number, expiration date, CVV, zip/postal code, or billing address. It can also occur due to insufficient funds. Your tour(s) will be confirmed upon approval of a new transaction by your bank.
• Tip: Inform your credit card company in advance of online or out-of-town/state purchases to prevent declined payments. Check for email or text alerts regarding declined transactions.

 

Tour Confirmation:

 

• Upon approval, an automated email from our merchant provider (via Authorize.net) will be sent. Subsequently, a confirmation tour voucher will be emailed. No reconfirmations are required. Simply show up at the chosen pickup location on time, and your tour guide will be there with a sign displaying your name.
• We do NOT make pre-trip calls unless for emergencies or cancellations. Contact us via email or live chat on our website for queries or requests.

 

During Tours:

 

• Tour guides do NOT take calls during tours. Contact information is available in the confirmation email. Please use email or website live chat for inquiries.

 

 

Tour Details:

 

• This is an 8-hour guided tour (door-to-door when departing from San Francisco or 6 hours when departing from Napa or Sonoma Valley).
•  Your balloon ride is scheduled before sunrise, contingent on weather conditions. Safety is our top priority. In adverse Napa weather, rides may launch from alternative sites like Yolo County or Pope Valley. Balloons do not fly in rain or winds exceeding 12 mph.

 

Non-Refundable for No-Show or Last-Minute Changes:

 

• Generally, pick-ups occur between 4 and 5 a.m. Our staff will confirm your schedule by 4 p.m. the day before your tour. Failure to respond will result in the driver arriving as scheduled. If a no-show occurs, the entire cost becomes non-refundable as per our terms and cancellation policy.

 

Cancellation of Balloon Ride:

 

• To cancel the balloon ride portion and receive a partial refund, please notify us at least 4 business days in advance. You'll receive a $190 refund per person, credited within 7 business days back to your credit card. Viator bookings should refer to their terms. Refunds also apply if the pilot cancels on the same day due to adverse conditions.
• If the balloon ride portion is canceled, the wine tour proceeds as scheduled, starting at 9 a.m. from San Francisco or at 10 a.m. from Sonoma or Napa Valleys.

 

Non-Refundable Wine Tour:

 

• The wine tour is non-refundable irrespective of weather conditions, as we reserve the day exclusively for you. Business expenses and wages are incurred. Only the hot-air balloon ride portion is refundable when canceled at least four business days in advance.

 

Deadline for Changes:

 

•  Our office closes at 4 p.m., and drivers begin preparations by 2:30 a.m. Changes or modifications are not accepted after 2:30 p.m. or on the day before your hot-air balloon trip. Messages or calls received after this time will be addressed the next day.

 

Transparency and Agreement:

 

• We are transparent about our policies on unforeseen weather conditions and cancellations. Please carefully read and understand these terms. By signing or checking the “terms & conditions” box on our website, you agree to all the above policies and the terms outlined in the tour voucher sent via email after confirmation.

 

General Terms and Provisions:

 

Tour Confirmation:

 

The tour voucher sent via email serves as your official confirmation for the tour. The email merchant receipt, received upon website booking and confirming your transaction, does not guarantee your tour. Please ensure you have received the tour voucher, as it serves as a solid and final confirmation for your booking.

• Currency: All transactions are in United States Dollars (USD). If declined, our Merchant account won't notify us. It is your responsibility to confirm transaction approval before contacting us.
• Tour Availability: Approved transactions do not ensure tour availability. Popular tours, like Alcatraz, require reservations at least 8 weeks in advance.

 

Additional Terms:

 

• Guided Tours in Foreign Languages: Additional fees apply for tours in foreign languages to cover guide expenses.
• Gratuity: A customary 15% to 20% gratuity on the total purchase amount is advised. A flat amount is common based on the situation.
• Closures: We are not responsible for road, weather, or park closures. No refund is issued for canceled or stopped tours.
• Laws and Regulations: Changes in laws and regulations may impact tour destinations. We strive to stay informed, but access cannot be guaranteed if public accessibility changes.
• Disabilities and Wheelchairs: Our vehicles are not disability or wheelchair accessible.
• Smoking: Smoking is strictly prohibited in our vehicles.

 

• Pets: Pets are not allowed in our vehicles due to allergy concerns.
• Minors: Minors can visit Alcatraz Island only with an adult. Restrictions may apply to other tour locations.
• Clothing: Be prepared for cold weather, slippery paths, and hiking trails. Comfortable, waterproof shoes are recommended.
• Long Day tours: may be unsuitable for children and seniors; consider overnight tour packages.
• Special Terms: Specific tours and services may have unique terms, detailed in the tour voucher sent via email.

 

Alcatraz Tour Guidelines:

 

• Tour Duration: Once on the Island, stay as long as you wish. Allocate at least 3 hours for a roundtrip, including sailing to the island, the Cellhouse audio-guided tour, exploring exhibits, and returning to the mainland. Photo ID is required for boarding Alcatraz ferries. Large bags, bicycles, skateboards, rollerblades, weapons, and oversized items are prohibited.
• Advance Booking: Alcatraz tickets sell out well in advance. Secure your tour promptly to avoid disappointment. Booking with us doesn't guarantee immediate Alcatraz Island ticket confirmation, as availability changes. We confirm upon approval from the U.S. National Parks Service. If tickets are unavailable, a full refund is issued.
• Minors: Minors under 18 must be accompanied by an adult. Supervision is required at all times on Alcatraz Island, Alcatraz Landing, and aboard Alcatraz Cruises vessels.
• Food: No food service is available on Alcatraz, but snacks and beverages to purchase are available on the ferry to and from Alcatraz Island.
• Accessibility: Alcatraz features steep roads and walkways. A 1/4-mile journey with a 130-foot elevation change is required to reach the Cellhouse. The Sustainable Easy Access Transport (S.E.A.T.) vehicle is available for visitors who can't make the climb.
• Muir Woods Reservations: Advance reservations are essential for all vehicles and shuttle riders visiting Muir Woods National Monument. This is organized and included in our tours.
• Tour Guides at Muir Woods and Alcatraz Island: Tour guides cannot lead inside Muir Woods National Monument and at Alcatraz Island to maintain the sites' tranquility and historical ambiance. However, our tour guides provide detailed information in advance. Self-guided tours, maps, and audio guides are available.
• Combining Tours: Hotel pickup is included when combining an Alcatraz Island trip with our other tours. However, post-Alcatraz tour drop-off is not included. For those in the Fisherman’s Wharf district, transportation isn't necessary due to the proximity to ferry terminals.
• Minimum Drinking Age: California's minimum drinking age is 21. Some places, especially wineries and distilleries, restrict entry for anyone underage. Consider this when booking your wine tour.
• Online Calendar: Our online calendar, available in 10+ languages, governs all tours. Due to functionality, when Alcatraz tickets sell out, we can't block the calendar for those dates. Our website terms clearly outline Alcatraz tour and ticket reservation conditions.

 

Legal Terms and Tour Policies:

 

1. Availability and Transaction Approval:
   • All tours, including Muir Woods, Alcatraz and Yosemite hotels, are subject to availability, even if the transaction is approved.
   • The right to void or refund a transaction is reserved when Alcatraz tickets are sold out.
   • Alcatraz tickets and Muir Woods permits are exclusively provided by the U.S. National Parks Service, and their availability and regulations apply equally to all clients, including tour companies.
   • These terms extend to other tours and adventures, such as Safari tours, wine tours, redwoods tours, air tours, rafting, wine train, and horseback tours. Reservations do not guarantee the tour until confirmed by email.
2. Advance Booking for Alcatraz Tours:
   • A minimum of 8 business weeks' notice is required when booking Alcatraz tours, especially during peak season holidays and weekends.
   • Peak season refers to April to the end of October, with the holiday season in late December and early January.
3. Alternative Tours and Refund:
   • The right to offer alternative tours is reserved when Alcatraz is sold out. Declining the offer results in a full refund, processed in approximately 10 business days.
4. Customer Awareness:
   • Customers are advised against rushing to book an Alcatraz tour directly on the website when tickets are sold out, as this does not guarantee access.
5. Tour Limitations:
   • Golden Gate Bridge crossing is included only in full-day San Francisco city tours, wine tours, and Muir Woods/Marin County tours.
6. Itinerary Changes:
   • The itinerary may change based on time availability, road or weather conditions, pick-up location, and preference.
   • Rainy or foggy weather may lead to the omission of certain areas/sites for safety or visibility concerns.
7. Vehicle Restrictions:
   • Vehicles with 7 passengers or more are prohibited in specific San Francisco areas. The SUV tour option is recommended for an optimal experience.
8. Wine Tours and Meals Policy:
   • Meals and wine tasting fees are not included in tours unless explicitly stated on the website.
9. Wineries Booking:
   •  Winery reservations are essential due to the COVID-19 pandemic and staffing shortages. Customers are responsible for booking wineries with their own credit cards.
10. Commission Policy:
    • The company does not work on commission, and customers are encouraged to book their preferred wineries, restaurants and hotels.

 

Responsibility and Tour Change Liability:

 

We, acting as a tour operator or subcontractor, and/or independent tour guide/driver or subcontractor, explicitly disclaim responsibility or liability for the following:

1. Injuries, Illnesses, and Accidents:
   • We do not assume responsibility for injuries, illnesses, or accidents suffered by customers during any trip or tour.
2. Loss or Damage of Personal Property:
   • We disclaim liability for the loss or damage of personal property, especially during embarking and disembarking from our vehicles.
3. Inability to Facilitate Tours:
   • We are not liable for the inability to conduct tours or services due to vehicle breakdown, vandalism, or road/park closures.
4. Delays, Inconvenience, Itinerary Changes, or Cancellations:
   • We are not responsible for delays, inconvenience, itinerary changes, or cancellations due to force majeure or circumstances beyond our control, including weather, traffic, road work, hazards, or closures of park attractions/wineries/monuments.
5. Tour Modifications and Cancellations:
   • We reserve the right to modify the tour guide/driver/vehicle/itinerary/rates and cancel tours without prior notice.
   •  Referral to sister companies, partners, or subcontractors or tour cancellation with a deposit refund may occur if the tour is unavailable.
6. Passenger Conduct:
   • We reserve the right to remove passengers causing disturbance or posing a threat to a smooth and safe trip.
   • Refusal of service to individuals displaying disruptive behavior is within our rights.
7. Respect for Tour Guide and Timeframe:
   • Passengers must respect the tour guide and adhere to scheduled timeframes for stops, breaks, hiking, or site visits.
   • Delays caused by non-compliance may result in overtime fees. Tours are delivered as advertised on our website.
8.  Items Not Included in Tour Price:
   • Meals, tour guide/driver’s gratuity, entrance fees, wine tasting fees, hotels and additional optional fees/expenses are not included unless specified on the tour voucher.
9. Physical Activities and Risks:
   • Some tours involve physical activities with inherent risks. Participants must acknowledge risks like elevation change and car sickness.
   • We disclaim responsibility for injuries or health issues resulting from physical activities during our tours.
10. Customer Responsibility for Evaluating Risks:
    • Customers are responsible for assessing potential risks associated with physical activity on our tours.
    • Health issues should be communicated to us before making a reservation.
11. Modification of Tour Details:
    • Customer-initiated modifications to arrival/departure times require review and approval by our office, partners, subcontractors, and/or sister companies.
    • Such modifications may incur additional fees or necessitate a new reservation.
12. Credit Card Information Use:
    • We may use your credit card information to expedite reservations, particularly for locations like Alcatraz Island.
    • This may result in two separate transactions on your bank account for the same total amount, enhancing the likelihood of obtaining Alcatraz tickets.

 

Miscellaneous and Additional Terms:

 

1. Tour Inclusions and Additional Costs:
   • Our tour prices exclude customers’ meals and tour guides/drivers’ gratuities, unless specified on the tour voucher or email confirmation.
   • Additional fees for wine tasting, accommodations, and entry fees to attractions are not included unless stated otherwise.
2. Operational Partners:
   • All vehicles are operated by Golden Horizon Travel, Inc., and may also be operated by our partners.
3. Use of Independent Tour Guides/Drivers and Subcontractors:
   • Golden Horizon Travel reserves the right to engage independent tour guides/drivers, subcontractors, and/or contractors to conduct tours, shuttle services, and travel packages based on staff shortage, high demand, last-minute bookings, or limited availability.
4. Alternative Routes in Unforeseen Conditions:
   • In cases of weather and/or road conditions preventing the use of our standard itinerary, we will attempt alternative routes to access locations. No refunds will be issued for unforeseen conditions beyond our control.
5. Photography and Video Usage:
   • Photos or videos taken by our staff during tours may be used on our website. Customers agree to this usage by booking, and disputes are not entertained unless a written request is submitted before the tour.
6. No Substitution or Refunds for Unused Portions:
   • No substitution or refunds are provided for any unused part of the tour(s). All sales are final, and reservations are non-transferable.
7. Refund Processing Time:
   • Refunds and/or voided transactions paid via credit/debit cards or PayPal may take up to 2 weeks to reflect in your account.
8. Contact Information Requirement:
   • Provide your main email address and cell phone number when booking for confirmation, communication of changes, or emergencies during your trip.
9. Specific Requirements for Certain Activities:
   • Rafting, air-tours, and horseback riding necessitate providing exact weight for safety considerations.
10.  Unpredictability of Air-Tours and Hot-Air Balloon Rides:
    • Seaplane, Air-tours and hot-air balloon rides are subject to Bay Area weather conditions. Partial refunds and alternative tour options may be offered, detailed in the email confirmation and tour voucher.
11.  Flexible Departure and Arrival Points for Hot-Air Balloon Rides:
    • Hot-air balloon rides may depart and arrive beyond Napa Valley based on weather conditions within an 80-mile radius.
12.  Right to Refuse Service and Conduct Expectations:
    • We reserve the right to refuse service to individuals or businesses not complying with safety instructions, tour itinerary, or posing threats.
    • Unacceptable behavior, including yelling or insulting, may result in tour termination without refund. Discrimination is strictly prohibited.
13.  Modification of Terms and Conditions:
    • We and our affiliated entities reserve the right to change terms and conditions, website content, and privacy policy without prior notice.
14.  Travel Agents:
    •  Only regular business-bringing travel agents qualify for commission, and the commission rate may vary.
    •  Travel agents are responsible for unpaid charges, tips, and overtime for their customers.
    •  Private tours are non-commissionable unless otherwise stated.
15.  Responsibilities of Travel Agents:
    • Travel agents must communicate our terms and policies to their customers.
    • Providing client names, contact information, and briefing on terms and policies is mandatory.
    • Assistance in addressing customer difficulties during or after the tour is required.
16. Website and Quotes:
    • Quotes are not provided unless the desired tour is unavailable on the website.
    • Detailed information on inclusions and pricing is available on the website. Instant quotes can be obtained during the booking process.
17. Understanding Private Tour Costs:
    • Private tours cost more due to the focus on quality, personalization, and exclusivity.
    • Higher expenses and minimal profit margins are explained by the small group sizes and luxury service provided.
    • Access to sites restricted to large buses is a unique feature. Despite these factors, we strive to offer cost-effective experiences while maintaining quality.

 

Bay Cruise Tour Information:

 

1. Overview:
   • The Bay Cruise Tour is a 1-hour public ferry tour that does not include docking at Alcatraz Island. To book any Alcatraz tours, kindly refer to our website.
   •  Additional fees for wine tasting, accommodations, and entry fees to attractions are not included unless stated otherwise.
2. Tour Schedule and Flexibility:
   • Ferry tours typically depart hourly, and the schedules may vary depending on the season and weather conditions. The daily schedules are posted on-site by ferry staff. However, transportation back to the hotel after the ferry tour is not included to keep the cost down. You can arrange that independently. If you are staying in the Fisherman's Wharf area, it's a short walking distance from the Alcatraz ferry, the Bay Cruise ferry line, and Pier 39.
3. No Prior Planning Required:
   • Your San Francisco Tour and Bay Cruise Trip require no prior planning. Your guide will handle all arrangements and provide explanations during the tour.
4. Drop-Off Arrangements:
   • Ferry tours typically depart hourly, and the schedules may vary depending on the season and weather conditions. The daily schedules are posted on-site by ferry staff. However, transportation back to the hotel is not included and must be organized independently. If you are staying in the Fisherman's Wharf area, it's a short walking distance from the Alcatraz ferry, the Bay Cruise ferry line, and Pier 39.
5. Reasons for Excluding Drop-Off:
   • The decision to exclude drop-off services is a cost-saving measure, preventing additional expenses and overtime charges. Staying in the Fisherman’s Wharf area is recommended due to its proximity to key terminals and attractions.
6. Seasonal Operation and Weather Considerations:
   • The Bay Cruise operates seasonally, and cancellations may occur due to adverse weather conditions such as rain, wind, or fog. If your cruise is canceled after your City Tour or Muir Woods Tour due to weather, you will receive a partial refund. Third-party operators manage the Bay Cruise tours, determining schedules and cancellations. Some services, like audio tours, may be unavailable due to the pandemic.

Note: Please check our website for the most up-to-date information on tour availability, schedules, and any pandemic-related service adjustments.

 

 

Why Stay in Fisherman’s Wharf? Fisherman’s Wharf offers a family-focused experience away from the hustle of San Francisco's downtown. This area provides all the essentials for a classic San Francisco stay, including Alcatraz ferries, Bay Cruises, and Pier 39 attractions. Numerous accommodation options within walking distance make it an ideal choice.

In the heart of San Francisco, Fisherman’s Wharf stands out as a well-known hub with ocean-front seafood restaurants, fun attractions, intriguing museums, and hidden gems waiting to be discovered. The area boasts a variety of attractions, such as the Musée Mécanique with its antique arcade games, Madame Tussauds, and the virtual escape-room experience, Alcatraz: The Breakout Escape Room.

Explore the Maritime National Historical Park, USS Pampanito Museum and Memorial, SS Jeremiah O'Brien, Museum of 3D Illusions, Magowan's Infinite Mirror Maze, Aquarium of the Bay, Sea Lion Viewing Area at Pier 39, Hyde St. Pier Historic Ships, and Ghirardelli Square—home to a Chocolate factory and diverse stores.

Cap off your visit with a ride on the famous cable car, offering a scenic tour of downtown San Francisco and nearby neighborhoods. Fisherman’s Wharf hosts two cable car lines, providing convenient transportation options.

 

 

Where to Stay and Eat in San Francisco Fisherman’s Wharf? https://www.fishermanswharf.org/hotels/

Where to Park in or Near San Francisco Fisherman’s Wharf? https://sfparkingguide.com/fishermans-wharf-parking/

Where to Meet in San Francisco Fisherman’s Wharf? For visitors from outside San Francisco, we will specify a hotel or meeting point for pickup. Explore parking options; https://www.fishermanswharf.org/plan-your-visit/getting-around/parking/

What Else to See and Do in San Francisco Fisherman’s Wharf? https://www.fishermanswharf.org/plan-your-visit/

Where to Park Near Alcatraz Ferry Landing Area and Pier 39 in San Francisco? Explore parking options here:

• SP+ Parking 33 Pier 33, San Francisco, CA 94111
• 1282 The Embarcadero, San Francisco, CA 94511
• Levi's Plaza Public Garage: 1426 Sansome St, San Francisco, CA 94111
• ParcTel Public Parking: 1603 Montgomery St, San Francisco, CA 94111
• SP+ Parking @ Big Triangle Lot -Parking lot, 2 Bay St, San Francisco, CA 94111

Important Information on Parking: Public parking in San Francisco, especially in downtown and Fisherman’s Wharf, may cost $25–$80 per day. Be cautious of car break-ins; avoid leaving valuables in your vehicle during the tour.

Getting Around San Francisco: San Francisco experiences heavy traffic, especially during rush hours (7 a.m to 11 a.m and 2 p.m to 8 p.m). Utilize public transit like Muni (buses, light rail, and cable cars) or BART (train) to meet our tour guide at convenient locations.

Wheelchair Accommodation Policy: Our vehicles do not accommodate full-size wheelchairs due to safety concerns and the nature of our action-packed tour. We encourage wheelchair users to explore specialized paratransit options available through SFMTA and Accessibility All.

-Small, light, and foldable wheelchairs may be accommodated, but please consider the tour's nature when deciding.

Modifications to Terms and Conditions: Alcatraz Tours reserves the right to modify these terms and conditions without prior notice. For any assistance or inquiries, please contact us. We appreciate your support.

 

 

 

Introduction

 

Welcome to Alcatraz Tours Inc.'s Privacy Policy. This policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our services, you agree to the terms outlined in this privacy policy.

 

Information We Collect

 

Personal Information

We may collect personal information, including but not limited to:

• Name
• Contact information (email address, phone number)
• Billing information
• Credit card details
• Transaction details
• Tour preferences
• And other information to honor your tour accordingly.

 

Automatically Collected Information

 

We may also collect information automatically when you visit our website, such as:

• IP address
• Browser type
• Operating system
• Date and time of access

 

How We Use Your Information

 

We use the collected information for various purposes, including:

• Processing and confirming tour reservations.
• Providing personalized tour experiences
• Sending booking confirmations and updates
• Processing payments
• Communicating important information about your tour
• Improving our website and services
• Complying with legal obligations

 

Data Security

 

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses secure encryption (SSL) to transmit sensitive information.

 

 

 

Sharing Your Information

 

We may share your personal information with third parties only under specific circumstances:

• With service providers involved in tour operations (e.g., hotels, subcontractors, or sister companies, and transportation providers)
• With our payment processors to facilitate transactions
• With government authorities as required by law
• In the event of a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for marketing purposes. We take your personal information and privacy very seriously. Our website is highly secure, and transactions are encrypted.

 

Retention of Information

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

 

Your Choices

 

You have the right to:

• Access and update your personal information.
• Opt-out of marketing communications.
• Request the deletion of your personal information (subject to legal obligations)

 

Cookies and Similar Technologies

 

Our website may use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

 

Children's Privacy

 

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.

 

Changes to This Privacy Policy

 

We may update our privacy policy from time to time. Any changes will be posted on this page, and the revised date will be indicated.

 

Contact Us

 

If you have any questions or concerns about our privacy practices, please contact us.