1. Cancellation at least 16 business days before the scheduled date results in a 91% refund of the total amount (excluding weekends and holidays). The remaining 9% covers transaction fees (4.5% per booking and 4.5% for the refund).
2. For cancellations at least 8 business days before the scheduled tour (excluding weekends and holidays), a 50% refund of the total amount will be provided.
3. Cancellations at least 6 business days before the scheduled tour (excluding weekends and holidays) will result in a 15% refund.
4. Cancellations made 5 business days or less before the scheduled tour (excluding weekends and holidays), including no-shows, are not eligible for a refund.

• A transaction fee of 4.5% to 7.9% is applicable to all refunds, varying based on your credit card type and the issuing country. This fee covers credit card transaction fees and merchant processing fees.

Additional Details:

• All tours combined with Alcatraz Island and tickets are deemed final and nonrefundable.
• Missing the ferry departure to Alcatraz precludes substitutions or alternative departures, as Alcatraz tickets are consistently sold out.
• The fees for Muir Woods parking and reservations are included in your booking. Please note that these fees, along with Alcatraz tickets, are nonrefundable in the event of a cancellation.

• Irrespective of the reason for your cancellation, be it medical, business-related, weather-related, or personal, we adhere consistently to our cancellation and refund policy, treating all customers equally, as outlined on our website.
• When a booking is made, we reserve tour dates exclusively for you, foregoing other reservations. Regardless of attendance, our business incurs expenses such as tour guide and office staff wages, vehicle costs, the tour itself, Alcatraz tickets and Muir woods commercial permit fees, and other services arranged on your behalf, all of which must be fully compensated. Therefore, our refund policy is applied uniformly to account for these commitments.

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• In cases of cancellations due to medical or personal reasons, we sympathize with the inconvenience it may cause.
• Our website clearly communicates our terms, refund, and cancellation policy during each booking. We recommend thorough consideration of individual circumstances before committing to a booking. Consistent with our business insurance, exceptions to these policies cannot be made.
• We diligently inform customers about our policies through various channels, including our website, email notifications upon booking, and inclusion with the tour voucher. Despite our efforts, some customers may seek a refund without familiarizing themselves with our policies.
• It's important to differentiate our local small business from large travel insurance companies. We do not provide travel insurance and do not consider cancellations resulting from medical situations, personal or professional matters, flight/travel interruptions. We are not qualified to offer travel insurance, as it falls under a different industry regulated by the federal government.
• Travel insurance options are available through various companies like Allianz Global Assistance, Travel Guard by AIG, USI Affinity Travel Insurance Services, Travel Insured International, World Nomads, Berkshire Hathaway Travel Protection, IM, AXA Assistance USA, Travelex Insurance Services, Seven Corners, etc. These recommendations are based on a Google search, and we are not affiliated with these companies. Refer to your credit card company, travel agent, bank, or local travel insurance providers for more information. The Federal Government website: https://travel.state.gov/content/travel.html is also a valuable resource.
• Prior to making a booking, please review our website terms, cancellation, and refund policy. These policies are consistently applied to all customers, irrespective of circumstances. Thank you for understanding our position as a small business. We appreciate your time in comprehending our policies.

Terms, Policy, Frequently Asked Questions, and Tips for Customers

• Alcatraz operates seasonally, and the Silicon Valley and Alcatraz combo tour is unavailable in winter. The last Alcatraz departure in winter is 1:35 pm, leaving no time for a full day in Silicon Valley. Contact us before booking in Winter (November 05 to March 10). Reservations during this period may be voided, offered alternative tours, or refunded within 10 business days.
• Alcatraz closures: Thanksgiving, Christmas, New Year’s Day, and special events. Silicon Valley sites may be closed on Mondays, Tuesdays, or weekends.
• All tours, including Alcatraz, are subject to availability, even if the transaction is approved. We reserve the right to void or refund transactions if Alcatraz tickets are sold out. This is governed by the U.S. National Park Service.
• A minimum of 8 weeks’ advance notice is required for Alcatraz tours during the peak season (April to October). We may offer alternative tours or fully refund your transaction if Alcatraz is sold out.
• Customers rushing to directly book Alcatraz on our website when tickets are sold out are advised to review our terms. We don't control Alcatraz ticket availability and recommend booking at least 8 weeks in advance.
• Tour guides cannot conduct guided tours on Alcatraz; it's a self-guided audio tour. To keep costs down, we don't include a hotel drop-off after Alcatraz.
• Fisherman’s Wharf hotels are within walking distance, and public transportation is affordable and available.
• We reserve the right to refuse service to anyone.

Silicon Valley Tour Terms, Conditions, and Policy

• Many sites, firms, and museums are closed on Sundays, Mondays, and Tuesdays, varying during holidays and weekends. Admission fees for museums are not included in tour prices.
• Transparent policies avoid misunderstandings. Check schedules, closures, and hours of operations for sites and firms before booking.
• Sites like Intel Museum, Computer History Museum, Stanford Campus, NASA Ames Research Center, Children's Discovery Museum, and The Tech Museum of Innovation have varying schedules and closures.
• It's customers' responsibility to check sites and firms before booking. Many sites don't allow guided tours inside their premises.
• Parking is a major issue, and additional fees apply for vehicles larger than 7 seats at places like Stanford University.
• The tour lasts 5.5 hours door-to-door starting and ending in San Francisco downtown. When starting in Silicon Valley, it lasts a maximum of 4 hours.
• Drop-off at hotels after visiting Alcatraz is not included.

For more comprehensive information on Alcatraz Tours Inc. Terms & Conditions, including our Cancellation and Refund Policy, kinly refer to our detailed terms and conditions page at https://www.alcatraztoursf.com/reservation-terms-policy